Privacy Policy
Virtuelle Welten GmbH operates this online platform and is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our site and services, developed and provided by Virtuelle Welten GmbH. We process your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect personal data you provide to us directly when you use our services. This may include information you provide when you register for an account, make a purchase, participate in surveys, communicate with customer support, or engage in other activities on our site. The types of personal data collected may include your username, payment information, and communications content.
We also automatically collect certain information when you visit or use our site. This includes technical data such as your IP address, browser type and version, operating system, device type, and usage data about your interaction with our services. This information is collected through cookies, log files, and similar technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including game platform development, hosting, and virtual experience design.
- To process transactions and deliver purchased products and services.
- To manage your account and provide customer support.
- To improve, personalize, and develop our services and content.
- To communicate with you about updates, promotions, and service-related notices.
- To monitor and analyze usage and trends to improve your experience.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with legal obligations.
The legal basis for processing your personal data depends on the context in which it is collected. We process data based on your consent, necessity for the performance of a contract with you (such as providing access to our platform), compliance with a legal obligation, or our legitimate interests (such as improving our services or preventing fraud), provided that these interests do not override your fundamental rights and freedoms.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine the retention periods include the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data and whether those purposes can be achieved through other means, and applicable legal requirements.
Sharing Your Information
We may share your personal data with third parties under specific circumstances:
- With service providers who perform services on our behalf, such as payment processing, hosting, data analysis, and customer support. These third parties are obligated to protect your data and use it only for the purposes we specify.
- For legal reasons, if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.
- With your consent or at your direction.
We do not sell your personal data.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted to our site.
Your Data Protection Rights
Depending on your location and applicable law, particularly under the GDPR, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Similar Technologies
Our site uses cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. You can find more information about how we use cookies and how you can manage your cookie preferences in our separate Cookie Policy.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that adequate safeguards are in place if your data is transferred internationally.
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy, please contact us at:
Virtuelle Welten GmbH
Invalidenstraße 115
Berlin, Berlin
10115
Germany
